Condition Corrective Action
1 Unit does not have power
l
Check physical connection—Confirm internal cabling is not
frayed or disconnected
l
Check power supply LED indicators
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Check power supply load—Confirm the power load was
properly calculated
2 Instrument was not auto-detected
l
Ensure instrument supports HART—If not HART
supported, used generic configuration
NOTE: The X5000/S5000 second sensor does not auto
detect with HART and must be manually added as a generic
sensor.
l
Ensure instrument is properly wired
3 Buzzer is not working or is not loud
enough
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Ensure damper is not closed
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Ensure buzzer is properly wired
4 Channel does not appear to be
showing proper reading
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Ensure instrument is properly wired
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Ensure there are no faults with instrument
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Ensure input module is properly secured and connected to
bus
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Ensure detectors are set in default analog settings
NOTE: For X5000 and S5000 sensors, the 0 value is 4.04
mA so the readout at the SENTRY io might be slightly
higher than 0 – this is normal operation.
5 Failed to recognize hardware Ensure input module is properly secured and connected to bus
6 Touchscreen not responding
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Ensure user is not wearing touch-resistent gloves
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Clean hands and clean screen
7 Relay not operating as expected
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Ensure relay module is properly secured and connected to
bus
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Ensure all preceding modules are properly secured and
connected to bus
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Ensure relay condition is properly configured in relay
assignments and cause & effect programming
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Ensure relay is properly wired for configuration
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Ensure relay is wetted, if required by application
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Ensure current is not below minimum requirement for relay
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Ensure relay configuration meets system specifications
(example: less than 2 amps)
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Check for damaged equipment
8 Analog output is not working Ensure wiring is properly installed to support desired configuration
9 Local transmitter settings do not match
controller settings (example: set-
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Ensure controller settings match expected values for
connected instruments
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