NComputing M300 User Manual rev.02.21.12
Page 40 of 78
Host unreachable…
When the access device cannot connect to the host PC, this message appears.
• Make sure the server connection list is configured correctly. See the section about configuring
the access device.
• Make sure the vSpace Server software is installed on the host PC.
• Make sure the host computer and access device are in the same subnet/local area network.
• Make sure any firewall or anti-virus programs installed in the host computer or network
equipment are compatible with the vSpace Server software.
TS ERROR – INVALID OR NO SERIAL NUMBER!
This message appears when no serial number exists in the host computer. This message does not
indicate an error regarding the serial number of the access device.
Please see the section about product registration to register the vSpace Server software and the access
devices.
Device Will Not Reset
The Large M300 Client includes a recessed reset button that can be used in the event that the client will
not reset through normal means. This button is located on the back of the Large Client next to the DC
power port and can be activated using a pen or paper clip. If the device does not reset after this button
has been depressed for a full second, disconnect and then reconnect the DC power adaptor.
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