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Troubleshooting
Error messages
Fatal errors
No Error Message What to do
1 Fatal error. JavaVM quits. Try logging in again.
If the same message continues to appear, contact your service representative.
2
A fatal software error has
occurred.
Try logging in again.
If the same message continues to appear, contact your service representative.
Login error
No Error Message What to do
1 Authentication error Check the user name and password, and then enter them again.
Access privilege error
No Error Message What to do
1
Unauthorized operation. You
have no privilege to perform
the operation.
Try performing the operation with administrator’s privileges. Consult your
administrator.
Network errors
No Error Message What to do
1
The HTTP communication
failed.
Check the network environment and try again. Contact your service
representative if the error persists.
2
Could not resolve the IP
address.
Check the network environment.
You cannot use Remote KVM Console for connections via proxy.
3
Unable to reach the target
host.
Check the network environment.
You cannot use Remote KVM Console for connections via proxy.
4 A network error occurred.
Check the network environment and try again. Contact your service
representative if the error persists.
5 Failed to download applet. Check the network environment and try again.
When SSL has been enabled, more than one client cannot connect to the
network simultaneously. Try again after a connection from other client is
finished.
Contact your service representative if the error persists.
6
The RMCP+ session is
closed.
Check the network environment.
If there is no network problem, contact your service representative.
7
Failed to establish the
RMCP+ session.
Check the network environment.
If there is no network problem, contact your service representative.
8
The RMCP+ transmission
failed.
Check the network environment.
If there is no network problem, contact your service representative.
9
The specified RMCP+
protocol cannot be used.
Check the network environment.
If there is no network problem, contact your service representative.
10
BMC resources to establish
a new RMCP+ session are
insufficient.
Try again after a connection from other client is finished.
11
The RMCP+ session
time-out occurred.
Check the network environment and server.
If you do not find the problem, contact your service representative.
BMC-related errors
No Error Message What to do
1
The IPMI request was
aborted.
The network may be busy. Try again. If the error persists, contact your
service representative because a failure may have occurred in BMC.
2
Received bad response from
BMC.
Check the server. A failure may have occurred in BMC.
If you do not find the problem, contact your service representative.
3
BMC does not support IPMI
2.0 functions.
Contact your service representative.
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