IntraMail Feature Glossary
IntraMail System Guide Chapter 2: Features ◆ 15
2
Flexible Mailbox Numbering Plan
If the telephone system extension numbers are custom-
ized, the IntraMail mailbox numbers can be customized to
match.
■ See Flexible Mailbox Numbering Plan on page 89 for
more.
System
Forced Unscreened Transfer
A Subscriber Mailbox can optionally convert Automated
Attendant Screened Transfers to Unscreened Transfers.
■ See Forced Unscreened Transfer on page 90 for more.
Automated Attendant
Forwarding Calls to a Mailbox
See Call Forward to a Mailbox in this glossary. Voice Mail
Getting Recorded Help
If an extension user dials an incorrect code or forgets what
to dial while in their mailbox, they can request help from
the IntraMail voice prompts.
■ See Getting Recorded Help on page 91 for more.
Voice Mail
Go to a Mailbox
An Automated Attendant caller can dial a digit and route
directly into a mailbox.
■ See Go To A Mailbox on page 92 for more.
Automated Attendant
Greeting
A Subscriber Mailbox user can record a personalized
greeting for their mailbox. Caller’s to the user’s mailbox
hear the greeting.
With Remote Greeting, an extension user can call into the
Automated Attendant, access their mailbox, and remotely
record their mailbox greeting.
DS1000/2000 software versions 03.20.07 and higher pro-
vide Multiple Greetings. With Multiple Greetings, the
mailbox subscriber can record up to three separate greet-
ings and make any one of the three active.
■ See Greeting on page 94 for more.
■ Also see Auto Attendant Do Not Disturb in this
glossary.
Voice Mail
Group Mailbox
A Group Mailbox is a Subscriber Mailbox shared by a
group of co-workers.
■ See Group Mailbox on page 98 for more.
Voice Mail
Guest Mailbox
An outside party can have their own mailbox for receiving
and sending messages.
■ See Guest Mailbox on page 101 for more.
Voice Mail
Hang Up
An Automated Attendant option that immediately hangs
up the outside call.
■ See Hang Up on page 104 for more.
Automated Attendant
Help
■ See Getting Recorded Help
in this glossary
. Voice Mail
Individual Trunk Greetings
■ See Multiple Company Greetings in this glossary. Automated Attendant
Name Description Usage
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