7-12 Solving Problems
IF YOU NEED ASSISTANCE
If you have a problem with your computer, first review the
checklist and troubleshooting table in the previous section.
If you still have a problem, continue with the suggestions
that follow.
Getting Help from Your Company
If your company is large, the best source of help may
be within your own company. Your company may have
designated central support personnel to whom you can
go when you have problems.
Your central support personnel can then contact the
appropriate dealer or NEC support staff, if needed.
Getting Help from Your Dealer
The dealer from whom you purchased your system is
backed by complete support resources and programs within
NEC. Your dealer can provide you with details on all avail-
able support options.
Getting Help from NEC
If you have a problem that you cannot resolve yourself,
within your company, or through your NEC dealer, help is
available in the U.S. and Canada from the NEC Technical
Support Center (TSC). Call the NEC Technical Support
Center, toll free, at 1-800-632-4525. Direct technical
assistance is available Monday through Friday, between
8:30 a.m. and 8:00 p.m. Eastern Standard Time.
In addition to direct technical assistance, NEC provides the
following services for help and information about NEC
products:
■ Technical Support by electronic mail (E-mail) or fax
■ NEC FastFacts.
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