Issue 1.0 VM8000
2 - 116 Features
UCD Group Mailbox
If a UCD Group is set to overflow to voice mail, an unanswered call into the group is
picked up by the UCD Group Mailbox. The UCD Group Mailbox can be a Subscriber
Mailbox (to allow the caller to leave a message) or a Routing Mailbox (to provide
additional dialing options or an announcement). Refer to Understanding Group
Mailbox Types.
Understanding Group Mailbox Types
J
If the Group Mailbox is a Subscriber Mailbox (1):
N
The Group Mailbox has all the features of any other personal Subscriber Mailbox.
J
If the Group Mailbox redirects to a Call Routing Mailbox (2):
N
A co-worker attempting to leave a message at an extension assigned to the Group
Mailbox hears: “Your call cannot go through. Goodbye.” InMail then hangs up.
N
An outside caller attempting to leave a message at an extension assigned to the
Group Mailbox hears the prerecorded Instruction Menu message and can dial
options allowed by the associated Dial Action Table.
N
If the Group Mailbox user presses their voice mail key, they are asked to enter their
mailbox number. After entering the number, they hear, “That mailbox does not
exist.”
N
An Automated Attendant caller attempting to leave a Quick Message or do a
Remote Logon at an extension assigned to the Group mailbox hears, “That mailbox
does not exist.” They then return to the Auto-mated Attendant.
J
If the Group Mailbox redirects to an Announcement Mailbox (2):
N
A co-worker attempting to leave a message at an extension assigned to the Group
Mailbox hears: “Your call cannot go through. Goodbye.” InMail then hangs up.
N
An outside caller attempting to leave a message at an extension assigned to the
Group Mailbox hears the prerecorded announcement and can use all other
Announcement Mailbox features.
N
If the Group Mailbox user presses their voice mail key, they are asked to enter their
mailbox number. After entering the number, they hear: “That mailbox does not
exist.”
N
An Automated Attendant caller attempting to leave a Quick Message or do a
Remote Logon at an extension assigned to the Group mailbox hears, “That mailbox
does not exist.” They then return to the Automated Attendant.
J
If the Group Mailbox redirects to a Directory Dialing Mailbox (2):
N
A co-worker attempting to leave a message at an extension assigned to the Group
Mailbox hears: “Your call cannot go through. Goodbye.” InMail then hangs up.
N
An outside caller attempting to leave a message at an extension assigned to the
Group Mailbox hears the Directory Dialing message and can use any of the options
programmed for the Directory Dialing Mailbox.
N
If the Group Mailbox user presses their voice mail key, they are asked to enter their
mailbox number. After entering the number, they hear: “That mailbox does not
exist.”
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