VM8000 Issue 1.0
InMail System Guide 2 - 13
ACD Delay Announcement
Description
The In-Mail can now support Automatic Call Distribution Delay Announcements. Use
Program 41-19 : Voice Mail Delay Announcement to assign In-Mail Call Routing
Mailboxes (PRG 47-03) as ACD Delay “Announcement” Mailboxes.
Conditions
H
The KSU must be licensed for ACD and In-Mail in order for this feature to
work.
H
Call Routing Mailboxes used for Delay Announcements cannot be used for
other voice mail features.
H
Call Routing boxes used for dialing options cannot be used for other voice
mail features.
H
When Voice Mail Delay Announcements are being played, VM8000 InMail
talk paths (ports) are used.
H
VM8000 InMail cannot be used for ACD Night Announcement.
H
If a caller chooses to dial out of a queue during the delay announcement
the caller is immediately removed from the queue.
Default Settings
None
System Availability
Terminals:
Not applicable
Required Component(s):
N
SV8100 License for VM8000 InMail
Related Features
Automatic Call Distribution
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