Issue 1.0 VM8000
3 - 8 Programming
SECTION 4 PROGRAM 41 ACD SETUP
41-19 Voice Mail Delay Announcement
Description
Use Program 41-19 : Voice Mail Delay Announcement to assign In-Mail Call
Routing Mailboxes (PRG 47-09) as ACD Delay “Announcement” Mailboxes. Refer to
Figure 3-1 ACD Delay Announcement Flowchart on page 3-11 for programming
example. Also, refer to the
SV8100 ACD Manual for more information.
Conditions
J
The KSU must be licensed for ACD and In-Mail in order for this feature to work.
J
Call Routing Mailboxes used for Delay Announcements cannot be used for
other features.
J
Call Routing boxes used for dial options cannot be used for other features.
J
When Voice Mail Delay Announcements are being played, VM8000 InMail talk
paths (ports) are used.
J
VM8000 InMail cannot be used for ACD Night Announcement.
J
If a caller chooses to dial out of a queue during the delay announcement the
caller is immediately removed from the queue.
Options
41-19-01 Delay Message Start Timer
Determine how long the system waits before playing the first Delay
Message.
Options
0~64800
Default
0
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