VM8000 Issue 1.0
InMail System Guide 2 - 249
Voice Mail Overflow
Description
The telephone system can automatically reroute unanswered outside calls to the
In-Mail Automated Attendant. Voice Mail Overflow ensures that VM8000 InMail picks
up calls that do not go through. This allows callers to leave a message rather than
having to call back later. Voice Mail can be the overflow destination for the following
types of calls:
J
Direct Inward Line (DIL) Overflow
A trunk that directly rings an extension can overflow to that extension’s mailbox
if not answered.
J
Incoming Ring Groups
A trunk ringing an extension’s line keys can overflow to the VM8000 InMail
Automated Attendant.
J
Department Calling Groups
A call to a Department Group master (pilot) number can overflow to VM8000
InMail if unanswered. The overflow destination is the Group Mailbox assigned to
the Department Group. The Group Mailbox can be a:
H
Call Routing Mailbox
This gives the Department Group caller additional dialing options if their call is
unanswered.
H
Announcement Mailbox
This plays a prerecorded announcement to the Department Group caller if their call
is unanswered. The Announcement Mailbox can then hang up or provide additional
dialing options.
H
Subscriber Mailbox
The Department Group caller can leave a message in the groups master mailbox. A
Member of the group can then retrieve the message later on.
The call into the Department Group can be one of the following:
H
A Direct Inward Line to the Department Group master (pilot) number.
H
A Screened Transfer from the VM8000 InMail Automated Attendant to the
Department Group master (pilot) number.
H
An Unscreened Transfer from the VM8000 InMail Automated Attendant to the
Department Group master (pilot) number.
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