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William HarrisAug 1, 2025
What to do if Neptune Technology Gateway fails to retrieve reading?
- LLaura JohnstonAug 1, 2025
If the Neptune Technology Gateway fails to retrieve a reading, it often points to a cut wire. Begin by checking the connection between the register and the R900 cellular endpoint. If you're using a non-autodetect ProRead™ register, make sure it's programmed for three-wire mode.
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