Troubleshooting
74
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Why does the No Signal icon display?
If the No Signal icon displays on either the LCD or the Jetpack Admin website, the Jetpack is
in a zero coverage area and is not connected to the mobile broadband network. Make sure
that you are in your network provider’s coverage area.
Why can’t my device access the Jetpack Admin website when connected to
a VPN?
If you are using your Jetpack while connected to a VPN, you might not be able to access the
Jetpack Admin website using http://my.jetpack.
To directly access the Jetpack Admin website hosted on the device, enter http://192.168.1.1
in your browser.
Why can’t my Jetpack connect to a computer running Windows Vista?
A known issue with Microsoft is that computers running Windows Vista cannot obtain an IP
address from certain routers. More information and a fix are available at
http://support.microsoft.com/kb/928233 or visit the Microsoft support website and search for
knowledge base article 928233.
Questions About the Jetpack Battery
Review this section for answers to questions about your Jetpack battery.
Why can’t I power on my Jetpack?
Make sure that the battery is inserted in the Jetpack and that it is fully charged or is charging.
For more information about the battery, see the following sections:
• Install the Battery on page 12
• Charge the Battery on page 13
Why isn’t my battery charging?
If you are in a low-coverage area, are transferring a lot of data, or left the Jetpack in a hot
location, the internal temperature of the Jetpack can rise above 45°C. In these conditions, the
battery cannot be charged due to safety limits with lithium-ion battery technology.
Check to ensure that the USB cable and the wall charger are connected securely and are
working correctly.
How can I extend the life of the battery?
For information about extending the life of the battery, see Extend Battery Life on page 46.
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