Troubleshooting
75
Verizon Jetpack® 4G LTE Mobile Hotspot - AC791L
Questions About Improving Wi-Fi Performance
Review this section about improving the Jetpack’s Wi-Fi performance.
Why is the Wi-Fi signal always low?
If reception for your Jetpack is poor, try the following suggestions to improve your signal
strength:
• Make sure that you’re inside a network coverage area.
• Try reorienting your Jetpack.
• Move your Jetpack and your computer or Wi-Fi device to another location. You might be
in or near a structure that is blocking the signal. Every obstacle (for example, walls,
ceilings, furniture) between the Jetpack and other Wi-Fi devices decreases the signal
strength.
• Place your Jetpack in a centralized location, as high as possible in the room.
• Make sure that you allow plenty of space around your Jetpack to provide the best signal
reception.
• Keep your Jetpack at least 3–6 feet away from electrical devices that generate RF
interference (for example, microwaves, TVs, 2.4 GHz cordless phones, cellular phones,
baby monitors, wireless speakers). If you’re not using these electrical devices, turn them
off.
• If possible, place your Jetpack so that the signal passes through open doorways or
drywall, as opposed to concrete, brick, metal, walls with insulation, and so on.
How can I improve my Jetpack’s Wi-Fi performance?
To improve your Jetpack’s Wi-Fi performance, try the following suggestions:
• Try a different channel number. For more information, see Configure the Wi-Fi Channel
on page 32.
• Check to see whether any Jetpack software updates are available. For more information,
see
Update the Jetpack Software on page 42.
• Improve the Wi-Fi signal strength. For more information, see Why is the Wi-Fi signal
always low? on page 75.
• Limit the number of computers or Wi-Fi devices that can connect to the network. For
more information, see
Change the Password for the Jetpack Admin Website on page 27.
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