NEXIQ Technologies USB-Link - Return Materials Authorization (RMA)

- Return Materials Authorization (RMA)
USB-Link™ Installation and Setup Manual 81
In addition, we request that you include a business card or your name and phone
number INSIDE the box so we can contact you if there are any repair costs. Any
package sent in for the Product Service department that does not have an RMA
number on the outside of the box WILL BE REFUSED and returned to the sender,
unopened.
If necessary, payment information will be obtained for NEXIQ to cover the cost of
services while on the phone and a copy should be returned with the items coming
in for repair/rework. Payment needs to include shipping and handling charges.
(This is for non-warranty and rework charges.)
The customer is responsible for shipping and handling charges on non-warranty
repairs and non-warranty rework. With all warranty repairs, NEXIQ is responsible
for the shipping costs of the return to customer.