- Return Goods Authorization (RGA) Procedure
USB-Link™ Installation and Setup Manual 83
Return Goods Authorization (RGA) Procedure
RGA numbers are issued for any item that needs to be returned due to an incor-
rect shipment or credit adjustment. Customers MUST obtain an RGA number
BEFORE returned items can be returned to NEXIQ. Any package sent to NEXIQ
that does not have an RGA number on the outside of the box WILL be refused and
returned to the sender, unopened.
To obtain an RGA number, please call (800) 639-6774 and then enter option 1.
This option transfers your call to the Customer Service department. Please be
prepared to provide the following information:
• Company Name and Contact Name
• Company Address
• Phone Number
• Where the unit was originally purchased
• Purchase order number
• Packing Slip Number
NOTE:
i NEXIQ will accept the return of any product, HOWEVER, if the unit is dam-
aged or items are missing, deductions will be made to the final credit
amount. ANY ITEM THAT IS OBSOLETE OR DETERMINED TO HAVE
NO VALUE WILL NOT RECEIVE CREDIT.
Once authorization for the return is given, it is required to have the RGA number
put on the outside of the box in big, bold letters and numbers.
Return the unit(s) to NEXIQ Location at:
NEXIQ Technologies
2329 East Walton
Auburn Hills, MI 48326
Attention: Returns/Quality Control Department
Local: 1-248-232-6610
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