80 USB-Link™ Installation and Setup Manual
Chapter A • Warranty and Service
Return Materials Authorization (RMA)
Warranty service is obtained by returning the product (shipping charges prepaid),
along with proof of price and date of purchase to the following address:
NEXIQ Technologies
2329 East Walton Blvd.
Auburn Hills, MI 48326
Attention: Product Service/Repair Department
During the warranty period, NEXIQ Technologies will, at its option, repair or
replace the product which proves to be defective or refund the purchase price.
Customers MUST obtain an RMA number before repair items are sent in for
service. This is for warranty and non-warranty repairs as well as rework services.
To obtain an RMA number, please call (800) 639-6774 and then enter option 3.
This option transfers your call to the Product Service department where either the
Production Associate or a Technician will troubleshoot the issues the customer is
experiencing. If there is an issue that cannot be handled during the phone conver-
sation, the customer will be given an RMA number to return the unit. You will be
asked by the NEXIQ associate for your company name, address, phone number,
and main contact source. Your issue will be documented under the RMA number
given and linked to your company’s information.
NOTE:
i For Michigan and international support, call 1-248-232-6610, option 3.
NOTE:
i It is required that the RMA number be written on the outside of the box in
large, bold print.
Return the unit(s) to the NEXIQ Location at:
NEXIQ Technologies
2329 East Walton Blvd.
Auburn Hills, MI 48326
Attention: Product Service/Repair Department
Local: 1-248-232-6610
Toll Free: 1-800-639-6774
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