NLB 1012D - Table of Contents

Revision O
TABLE OF CONTENTS
CUSTOMER SUPPORT
SECTION 10
DESCRIPTION PAGE NUMBER
I.
II.
III.
IV.
v.
VI.
Table
of Contents
NLB Corp. Customer Service Department ........................... .
A. Business Hours
............................................. .
B.
How To Reach The NLB Corp. Customer Service Department ........ .
C. Non-Business Hours Emergency Customer Service ................ .
Ordering
Parts ................................................. .
A. Ordering
Procedure .......................................... .
Warranty
Policy ............................................... .
Parts Return Authorization (RA) Process ............................ .
A.
Parts Received Damaged ..................................... .
B.
Parts Return Authorization (RA) Number ........................ .
1. How To Acquire An (RA) Number .......................... .
C. Parts Return Directives ....................................... .
D.
Parts Return Authorization Procedures .......................... .
1. Parts Ordered In Error By Customer - Returned For Credit ....... .
2.
Unused Parts - Less Than One Year Old - Returned For Credit .... .
3.
Parts Shipped In Error By NLB Corp. - Returned For Credit ...... .
4.
Parts Returned For Repair ................................. .
5.
Parts Returned For Warranty Repair Or Replacement ............ .
How To Package Parts To Be Returned ............................. .
Return Authorization Form
....................................... .
© Copyright June, 1999 NLB Corporation
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