Revision O
IV.
Parts Return Authorization (RA) Process
This section discusses the parts Return Authorization (RA) process. In order for parts
returned
to
NLB Corp.
to
be processed quickly and efficiently, customers returning parts for
any reason must follow the procedures in this section.
A.
Parts Received Damaged
All shipments leaving NLB Corp. are packaged according
to
good standard packaging
practice. NLB Corp. cannot be held responsible for
any
parts damaged in transit.
Responsibility for damaged shipment lies with the common carrier. When parts are received
in damaged condition but with shipping container intact, the customer should make a
"CONCEALED DAMAGE REPORT"
to
the carrier within three business days
of
the
delivery. All claims will be made by the customer
to
the common carrier. Whenever
possible, NLB Corp. will be glad
to
render the customer all possible assistance
to
secure
satisfactory adjustment of damage claims.
B.
Parts Return Authorization
(RA)
Number
Customers returning parts
to
NLB for any reason must obtain a Return Authorization (RA)
Number. Each RA Number issued by NLB Customer
Service is unique and is used
to
track
customer returned parts through the return process.
Note:
All
parts returned to NLB Corp. for
any
purpose require an RA Number. Parts will
not be accepted for return without an RA Number.
Obtaining an RA Number is no guarantee
of
warranty
or
credit.
1.
How
To
Acquire
An
RA
Number
Please use this method when returning parts for any purpose:
Contact NLB Customer
Service
by
calling 1-800-227-7652 (in the USA and Canada), or
(248) 624-5555, and ask for an RA Number and instruction
on
how
to
return parts.
Before You Call
NLB Customer
Service representatives care about the quality of service they provide.
You
can help them
to
provide accurate, complete answers
to
your question by having the
following information:
© Copyright September, 1999 NLB Corporation
10-5
To Next Page
Loading...