Revision O
A. Company name, address, telephone number, and FAX number
B.
Shipping address (if address
is
different from the company's address)
C. Your name, telephone number and FAX number (if your telephone number and FAX
number
is
different from the company's numbers)
D. Original purchase order number
E. Itemized list
of
parts being returned, as well as quantity, part number or serial number,
and physical description
of
each part
F.
Details of the system from which the parts were removed,
if
appropriate, i.e., job
number, model number, serial number, and hours
of
use,
if
available
G.
Reasons for returning parts
H.
Any additional information that will assist in resolving your request
C.
Parts Return Directives
A. All returns must be pre-authorized by a Customer Service representative and will not be
accepted without an RA Number.
Unauthorized returns will be re-shipped at the
customer's expense.
B.
Parts built
to
a customer's specification, parts unique
to
custom engineered systems, or
parts that have been modified
by
the customer cannot be returned for credit under any
conditions.
D.
Parts Return Authorization Procedures
All parts returned
to
NLB Corp. will be managed according to the Parts Return
Authorization
Procedures. Utilizing these procedures guarantees efficient and appropriate
handling of all parts returned to NLB.
There are five different procedures to follow, depending upon the reason for returning the
parts, as explained on the following pages.
© Copyright September, 1999 NLB Corporation
10-6
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