Revision 0
1.
Parts Ordered
In
Error
By
Customer- Returned For Credit
A. Acquire an
RA
Number. Return parts shipping prepaid
to
NLB Corp.
B. The parts will be examined by Customer Service to make sure they are unused, in new
condition, and free
of
handling damage.
If
parts are determined
to
be new, the customer
will receive full credit for the amount charged, minus a
20% restocking fee. Collect
shipments will not be accepted by NLB Corp. A copy
of
the credit memorandum will
be forwarded to the customer, and the credit can be used on future orders.
C.
If
the returned parts are not in new condition, NLB will notify the customer as to their
disposition.
Note:
Non stocked
or
special parts are
not
returnable.
2. Unused Parts Returned For Credit - Less Than One Year
Old
A. Acquire an
RA
Number. Return parts shipping prepaid
to
NLB Corp.
B. The parts will be examined by NLB Customer
Service to make sure they are unused, in
new condition, and free
of
handling damage.
If
parts are determined
to
be new, the
customer will receive full credit for the amount charged, minus a
20% restocking fee.
Collect shipments will not be accepted by NLB Corp. A copy
of
the credit
memorandum will be forwarded to the customer, and the credit can be used on future
orders.
C.
If
the returned parts are not in new condition, NLB will notify the customer as to their
disposition.
Note:
Non stocked or special parts are not returnable.
3.
Parts Shipped
In
Error
By
NLB Corp. - Returned For Credit
A. Acquire
an
RA Number.
B. The parts
will be examined by NLB Customer Service to make sure they are unused, in
new condition, and free
of
handling damage.
If
parts are determined
to
be new, the
customer will receive full credit for the amount charged, and the originally ordered
parts will be shipped
to
the customer along with a refund
of
shipping costs. When the
claim is approved. a credit memorandum for the originally ordered parts will be
forwarded to the customer. This credit can be used on future orders.
© Copyright September, 1999 NLB Corporation
10-7
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