NLB 1012D - Page 238

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C. If returned parts are not in new condition, NLB will notify the customer as to their
disposition.
D.
If the replacement parts are in stock, they will be shipped within three business days or
on the same day for urgent requests.
4. Parts Returned For Repair
A. Acquire an RA Number.
B. NLB will provide a verbal, or upon request, a written quotation for the repair cost,
including labor, assuming the equipment can be repaired. Return freight will be charged
as incurred.
C. Customer will issue a purchase order for the repair amount.
D. Damaged
or worn parts will be returned to the customer along with the new parts. If the
customer does not wish to have the damaged parts returned, he must notify NLB in
writing.
E.
If parts are not repairable, not cost effective to repair, or not approved for repair, they
will be returned to the customer at his expense or scrapped at NLB upon receipt
of
written customer request.
5. Parts Returned For Warranty Repair Or Replacement
A. Acquire an RA Number.
B. Warranty replacement and/or repair will be handled according to NLB Corp.
's standard
warranty.
If you have questions, answers can be obtained by writing, calling, or Faxing
NLB Customer Service.
Note:
Warranty service extends only to the original purchaser and is not transferable or
assignable without NLB Corp. 's prior consent.
C. NLB Customer Service will evaluate and test all returned parts thought to be defective
by the customer for warranty consideration
to make sure they are covered by the NLB
Corp. warranty. A warranty claim will be handled in the most prompt manner as
possible. After a warranty determination is made, the parts will be handled accordingly.
© Copyright September, 1999 NLB Corporation 10-8