60 Chapter 6 Custom Call Routing
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Mailbox nodes
You can create Mailbox nodes to give callers a mailbox where they can leave a message.
For example:
You have reached the Ideal Office Machines Order Desk mailbox. After the tone, leave your name,
address, telephone number, and the number of the item you want to order. Thank you.
Transfer nodes
You can create Transfer nodes to transfer callers to an extension or an external number.
Destination types
The destination is where callers go after they listen to an Information Message or leave a message
in a mailbox. Each Information Message and Mailbox node must have a destination:
• Previous: returns the caller to the previous menu
• Home: returns the caller to the Home node
• Disconnect: disconnects the caller
You can assign destinations only to Information and Mailbox nodes. To see an example of how to
use destinations in a CCR Tree, refer to “An example of a CCR Tree” on page 61.
Paths
A Path can be a series of menus, Information Messages, Mailboxes or Transfers. A Path number is
the digit that callers press to go to the next level in a CCR Tree. For an example of how to use Paths
to route callers through a CCR Tree, refer to “An example of a CCR Tree” on page 61.
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