Troubleshooting 1-117
Troubleshooting
Symptom Solution
The setting in the saved
presets are not applied.
Depending on the functions selected for the
printer, some preset settings are not saved.
Media type error appears. If a media type, such as “Thick paper”, is
specified for Tray 3 or Tray 4, a media type
error appears and the printer stops. Be sure
to specify a media type supported by Tray 3
or Tray 4.
The printer stops respond-
ing.
Depending on the operating system, some
paper size and paper type combinations are
not permitted. If the job was sent with an
incorrect combination of settings, the printer
stops responding. Be sure to print with the
correct combination of paper size and paper
type settings.
The printer is not detected
using Rendezvous/Bon-
jour.
Using Web Connection, select the [Enable]
on the [Bonjour Settings] page. For details,
refer to “[Bonjour Settings]” on page 8-213.
Checking the version num-
ber of the printer driver and
PPD file.
For Mac OS X 10.4:
Select the printer from Printer Setup Utility,
and then click [Show Info] in the [Printers]
menu. In the pop-up menu of the Printer
Info dialog box, select [Name & Location].
For Mac OS X 10.5/10.6:
Select the printer from [Print & Fax], and
then click [Options & Supplies]. Click [Gen-
eral] tab.
The dialog box may appear
unusual when selecting
other manufacturer printer
and back to the correct
printer.
Close the Print dialog box, and then open it
again.
The custom paper size is
different from the size that
was set.
Depending on the operating system, the cus-
tom paper size settings may change slightly
due to OS round of errors in unit conversion
(for example, 5.80" may change to 5.79").
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