6 After-Sales Service
6 - 2
Grid Connect Photovoltaic Inverter KP100L-OD- USER’S MANUAL
6-1 After-Sales Service
In situations such as the following, stop the KP100L operation and contact the store from which you purchased
the product.
• The KP100L is operating, but nothing is displayed.
• When the malfunction massage show
• When the breaker trips frequently
• When a foreign object or liquid accidentally enters the product
When you contact the store, provide them with the following information:
• Your address, name and phone number
• Installed quantity
• Purchase date
• Inverter
• Type
• F/W Version
• Serial number
• Installation date
• Details of the problem (A description of the malfunction)
• Please add any relevant details.
• What does the display show?
• Are there more inverters in the same installation?
• Do the other inverters have failures?
• Has it rained or have there been storms recently?
• Have there been power cuts in the Low/Medium/High voltage grid system?
• PV panel model
• Measurements in DC side - Solar module
• Measured DC voltage in each input
• Are any of the protections tripped? Circuit breaker, fuses, residual current device, surge protection device?
• Measurements in AC side
• Measured AC voltage
• Measured AC voltage between Neutral and Earth
• Are any of the protections tripped? Circuit breaker, fuses, residual current device, surge protection device?
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