Troubleshooting
Operation
Symptom Cause and solution Reference pages
No power
• Is the AC cable of the external DC power supply securely connected to the AC
outlet?
– – –
• If the power plug of the external DC power supply connected properly? – – –
• Is the LAN cable connected securely to the LAN connector for IP control
<LAN LINK/ACT>?
page 18
• Is the network cable for the PoE++ (IEEE 802.3bt compliant) compatible power
supply device and the unit connected properly?
Installation Instructions
→ “Connections”
→ “System
example 3 (IP image
transmission, PoE++)”
• Power may not be supplied if the total power limit is exceeded on power supply
devices that allow connections to multiple PoE++ terminals.
→ For details, refer to the operating instructions for the PoE++ power supply device.
– – –
• If the unit is connected to the controller, has it been connected properly?
→ For details, refer to the operating instructions for the controller.
Installation Instructions
→ “Connections”
• When performing operations from a wireless remote control
→ Also refer to the “Cannot operate using the wireless remote control” item.
– – –
Cannot operate
( common to wireless remote control,
controller)
• Is the power on?
→ If the unit’s status display lamp is off or lights up orange, it means that the unit’s
power is not on.
page 37
• The safe mode function may have been activated. page 196
• Have the limiter functions been set? pages 194 to 195
• Has the unit you want to operate been selected properly? page 38
Cannot operate using the wireless
remote control
• Have the remote control’s batteries run down or have the batteries been installed
with their polarities reversed?
→ If the status display lamp does not blink even when the wireless remote control is
operated near the wireless remote control signal light-sensing area, it means that
the batteries have run down. Replace the batteries.
– – –
• Have the wireless remote control ID settings (CAMERA <1> to <4>) been set
correctly?
page 32
• Is there a fluorescent light or plasma monitor near the unit and, if so, is the
wireless remote control signal light‑sensing area exposed to its light?
page 17
Cannot operate using the controller
• Is the unit connected to the controller properly?
→ For details, refer to the operating instructions for the controller.
Installation Instructions
→ “Connections”
• Has the initial account been set up?
→ If the initial account has not been set up yet, this unit can be recognized by either
AW-RP150 or AW-RP60, but they are not able to control it.
page 34
• Has digest authentication for this unit been set to ON ([User auth.] is [On] and
[Authentication] is [Digest]) and the [Wait time mode] has been set to [Mode1]?
→ When using a Panasonic controller (AW-RP150, AW-RP60), set [Wait time mode]
to [Mode2] when using digest authentication.
Smooth operation may be diminished when [Wait time mode] is set to [Mode1].
page 167
• It may be necessary to upgrade the version of the controller so that the controller
will support the unit.
→ For details on upgrading, visit the support page on the following website.
https://pro-av.panasonic.net/en/
– – –
The unit turns in the opposite
direction to the one operated
• Has the stand‑alone (Desktop) installation setting been selected correctly? page 74, page 117
• The reversal setting may have been established at the controller if the unit is
connected to the controller.
→ For details, refer to the operating instructions for the controller.
– – –
197
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