Video
Symptom Cause and solution Reference pages
No pictures are displayed or the
pictures are disturbed
• Has the unit been connected properly to the other connected devices?
Installation Instructions
→ “Connections”
• If the system is configured in such a way that the picture is also switched when
the unit to be operated is selected, has the correct unit been selected?
page 38
• Has the image signal setting been selected correctly? page 48, page 113
• Are external sync signals that are supported by the video signal format which
has been set being input?
page 20
The picture is flipped vertically • Has the stand‑alone (Desktop) installation setting been selected correctly? page 74, page 117
Multiple color bands (color bars) are
displayed
• Switch to the camera picture. page 40
The menu screen is displayed • Exit the camera menu. page 31
It is difficult to view the menu
screens
• Depending on the HDMI monitor you are using, you may experience one or more
of the symptoms described below.
• The resolution of the characters in the camera menu displays changes as the
background image changes.
• Depending on the edge enhancement setting established for the monitor, white lines
appear in front of the black shadows of the camera menus.
• Depending on the edge enhancement setting established for the monitor, the
background colors may be superimposed onto the white parts of the camera menus.
– – –
No auto focusing
• Is the focus set to manual?
→ Auto focusing is initiated as soon as the focus is set to auto.
page 40
• In some situations, it may be hard to focus at the auto setting.
→ In cases like this, select the manual setting, and focus manually.
page 42
The subject is not brought into focus
during zooming when the manual
setting is used for the focus
• Was the focus adjusted at the Tele end?
→ First adjust the focus at the Tele end where the focusing accuracy is higher, and
then proceed with the zooming.
– – –
• Under some operating conditions, it may be hard to bring subjects into focus.
→ In such cases, use the focus at the auto setting.
page 40
Focusing is not possible in night
mode
• Are you shooting with visible light?
→ The focus position is different due to the difference in refractive index between
visible light and infrared light. Wavelengths near 850 nm are assumed for infrared
light in night mode on this unit.
Perform manual adjustment if necessary.
page 42
Something is wrong with the
coloring of the pictures
• Activate the ATW (Auto tracking white adjustment) function. page 45
• In some situations, the proper colors may not be reproduced using the ATW
function.
→ In cases like this, proceed with the white balance adjustment.
pages 44 to 45
The pictures are too light or too dark
• Either select the auto setting for the iris or select the manual setting and adjust
the iris manually.
page 42
• The pictures may be dark if the analog video signal cables are too long because
this will cause signal attenuation.
– – –
Images are in black and white
• Is the unit in night mode?
→ In night mode, output will be in black and white.
page 58, page 143
Auto white balance adjustment
(AWB) is not possible
• Is the unit in night mode?
→ Auto white balance adjustment (AWB) is not possible in night mode.
page 58, page 143
200
Troubleshooting (continued)
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