[Available Features for Follow on ID]
a. FWD to a Mailbox
b. Intercept Routing to a Mailbox
c. Call Transfer to a Mailbox
d. Listening to a Message in a Mailbox
2. Automated Attendant (AA) Service Mode
The VPS greets and guides the caller to the desired extension directly without operator assistance.
3. VM ® AA Service, AA ® VM Service
It is possible to switch the service mode assigned on the VPS port, from the VM service to AA service or
vice versa.
System Explanation
1. Service Mode Assignment
Assign the service mode, VM service or AA service, to the VM (DTMF) group to correspond with the
assignment of the VPS.
5.22 [3-8-2] VM(DTMF) Group—Group Settings—
Type
2. DTMF Command Assignment
Assign the DTMF command to suit the VPS settings.
5.21 [3-8-1] VM(DTMF) Group—System Settings
→
VM DTMF Command—Recording Message
→ VM DTMF Command—Listening Message
→ VM DTMF Command—Switching to AA
→ VM DTMF Command—Switching to VM
Command (Default)
Switching to VM #6
Switching to AA #8
Recording message H
Listening message
H
Note
H = Mailbox Number
3. VM Service
a. FWD to a Mailbox of the VPS
The PBX sends a
mailbox number of the corresponding extension to the VPS when a call is forwarded
from an extension to the VPS. Therefore the caller can leave a message for the called extension without
knowing the mailbox number.
[FWD to the VPS Sequence Selection]
If an extension user sets FWD to the VPS, any incoming call will be forwarded to the VPS.
It is also possible to send the AA command, even in the VM service mode, when calls are forwarded
so that the caller can be directed to an extension rather than a mailbox. This can be performed by
selecting "AA" through system programming.
® 5.21 [3-8-1] VM(DTMF) Group—System Settings—
Others—FWD to the VPS Sequence
372 Feature Manual Document Version 2013-05
19.1.5 Voice Mail DTMF Integration
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