BIP-6000
65
Regulations on Free/Charging Repairs
The after-sales service will be provided according to the regulations for compensation for customers. The parts of the product will be retained
for 3 years.
Replacement will be made with the same model in principle. If the same model is not available, a similar model will be provided as a
replacement. The customer may select refund if he/she does not want replacement with a similar model.
Refund will be made based on the price on the receipt.
If the price on the receipt is higher than the normal price, it is considered to include incidental expenses. In this case, refund will be made
based on the normal price.
Type of Customer Damage
Contents of Compensation
Within the Term of Guarantee After term of guarantee
When requesting important repairs within 10 days of purchase Exchange or Repayment
Requesting important repairs within 1 month since purchase date Exchange or Repair Free of Charge
An important repair is needed after 1 month of exchange Exchange or Repair Free of Charge
When it is impossible to exchange within 1 month Repayment
Possible Repairs
The same problem occurs 3 times Repair Free of Charge Charged Repair
The same problem occurs 4 times
Exchange or Repayment Charged Repair
5 problems in all different parts
Impossible Repairs
When the manufacturer has lost the product in
which the customer has requested for a repair
Exchange or Repayment
Exchange after depreciation of
the fixed price.
When it is impossible to repair within 1 month
Impossible to exchange Repayment
Exchange after adding
10% to the depreciated price
of the fix price (the highest
price-purchased price).
Service Center Information
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