Troubleshooting • 4
4-3SV61749 Rev. D
Unknown Error Restart the printer
Ink Empty - HD 3 Replace ink cartridge. In this example it is ink
cartridge #3 (HD 3)
Ink Low - HD 3 Replace ink cartridge. In this example it is ink
cartridge #3 (HD 3)
B, F, P, Encoder Error
Call Service
Call for Service
Paper Out Add material to be printed and retry
Out of Memory Restart the printer
EEPROM failure Put the printer back online. If the problem
does not correct itself call Service.
Sensor Dirt Sensor id dirty. Refer to Cleaning the Sensors
in the Maintenance section.
Sensor Blocked Sensor is dirty or media is blocking the
sensor. Clear media from printer or clean the
sensor. Refer to Cleaning the Sensors in the
Maintenance section.
Paper Sensor Failure Clean the sensor. Refer to Cleaning the
Sensors in the Maintenance section.
Address to High Load a larger media size or adjust the
position of the print heads. Refer to Setting
the Print Head Positions in the Printer Basics
section.
System Error NNN Restart the printer. Contact Service if error
continues.
Paper Too Short Paper shorter than specified length.
Paper Too Long Paper longer exceeds specified length.
Early Feed Error Print job not ready when material reaches
print heads. Try slowing transport speed
by 5% increments. See Setup Menu in the
Printer Basics section.
Jam at FS, SOP or EXS
or
Jam to FS, SOP or EXS
Material jammed under indicated sensor
FS(Feed Sensor), SOP(Start of Print Sensor)
or EXS(Exit Sensor). Clear media from printer
or clean the sensor. Refer to Cleaning the
Sensors in the Maintenance section.
Error Codes
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