4 • Troubleshooting
4-4 SV61749 Rev. D
Problems and Solutions
Before calling for service, look for your problem below. If you can
solve the problem yourself, you will be able to resume printing
sooner.
Feed Problems
Problem Reason Solution
Intermittent
feed
Feed ramp not
adjusted properly.
The feed ramp adds a gentle
slope to the stack and helps
feeding. Readjust the ramp
position. Also make sure the
feed ramp is centered under the
material.
Separator assembly
gap incorrect.
Check the separator assembly
gap for proper separation.
See Chapter 2, Printer Basics
for more information.
Dirty feed rollers. Clean the feed roller with
alcohol. DO NOT use any other
solvents or detergents. They
could damage the feed rollers.
Paper dust present
(yellow or white
residue), blocking
feed sensor.
Clean sensor with compressed
air. See Chapter 3, Printer
Maintenance for more
information.
Too much material in
feeder (too heavy).
Weight of stack must
be 18lbs. or less
(8.16kg. or less).
Remove some material from
stack.
Media out of
specification.
Refer to Appendix A-
Specifications.
Media sticking
together
Fan media before loading.
Stuffed envelopes
not feeding properly.
Try running envelopes
unstuffed.
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