4 • Troubleshooting
4-8 SV61749 Rev. D
Interface Problems
Problem Reason Solution
No commu-
nications;
printer does
not respond
Incorrect printer driver
Bad ethernet or USB
cable, bad printer
controller board.
Use DA95F printer driver.
Replace ethernet or USB cable.
Make sure cable connections
are tight.
Clear memory. Refer to Chapter
2, Printer Basics>Using
the Menu Setup>Address
Recovery> Clear Memory.
Cycle power (turn printer off,
then on).
If the problem still persists, call
Pitney Bowes for service.
Motor Problems
Problem Reason Solution
Motor turning
but no Feed
roller move-
ment
Mechanical problem. Call Service.
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