Troubleshooting
Topics:
• Check the Status of Paired Device
• Check the Status of the Calendar
• Tips for Resolving Content Sharing Issues
• Tips for Resolving Camera Issues
• Set Log Levels
• Reset the Phone to Factory Defaults
If you are having issues with your Poly phone, you can try the troubleshooting options and solutions in the
following topics to resolve certain issues.
Check the Status of Paired Device
If yours or the far-end's video stream or content is not displaying on the monitor, check that the Poly Trio
Visual+, Trio VisualPro, or RealPresence Group Series system is on and paired with your Poly Trio
system.
Procedure
1. On the system, navigate to Settings > Status > Networked Devices.
2. Make sure that the paired device is Connected.
If the paired device is not connected, contact your system administrator.
Related Links
Tips for Resolving Camera Issues on page 82
Check the Status of the Calendar
When you do not see the Calendar icon on the Home screen, or if you are not receiving meeting
reminders, it is possible that the phone is not connected to the Microsoft Exchange Server.
Procedure
1. Navigate to Settings > Status > Calendar.
2. On the Calendar screen, make sure the Status field includes Connected to Server.
If the status reads that it is not connected to the server, contact your administrator.
Tips for Resolving Content Sharing Issues
If your content is not showing when sharing content on a Poly Trio system, try one of the following
solutions:
• Make sure your device is on the same network as the room system.
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