Proxim Tsunami MP.11 2454-R User Manual

Technical Services and Support MP.11-R Installation and Management
Support Options
229
• 7x24x365 Technical Support: This service provides unlimited, direct access to Proxim’s world-class Tier 3 technical
support engineers 24 hours a day, 7 days a week, 365 days a year including Holidays. Customers who purchase this
service can rest assured that their call for technical assistance will be answered and a case opened immediately to
document the problem, troubleshoot, identify the solution and resolve the incident in a timely manner or refer to an
escalation manager for closure.
• 8x5 Technical Support: This service provides unlimited, direct access to Proxim’s world-class technical support 8
hours a day, 5 days a week from 8:00 AM - 5:00 PM (PST(US)). Technical Support is available at no charge for the
first 90 days from the purchase date. Beyond this period, a ServPak support agreement will be required for technical
support. Self-help will be made available by accessing Proxim’s extensive eService knowledgebase.
• Software Maintenance: It's important to maintain and enhance security and performance of wireless equipment and
Proxim makes this easy by providing a Software Maintenance program that enables customers to access new
features and functionality, rich software upgrades and updates. Customers will also have full access to Proxim's vast
knowledgebase of technical bulletins, white papers and troubleshooting documents.
• Priority Queuing Phone Support: This service provides customers with a one hour response time for technical
phone support. There is no waiting in line for those urgent calls for technical support.
To purchase ServPak support services, please contact your authorized Proxim distributor. To receive more information or
for questions on any of the available ServPak support options, call Proxim Support at 408-383-7700 or send an email to
servpak@proxim.com.
ServPak Service
24x7Enhanced
(Bundled Serv.)
8x5 Standard
(Bundled Serv.)
Extended
Warranty
Advance
Hardware
Replacement
Software
Maintenance
24x7
Technical
Support
Product Coverage
Duration
Renewable
Contracts
Renewable
Contracts
Renewable
Contracts
Renewable Contracts
No
Renewable
Contracts
Software Coverage
Duration
Renewable
Contracts
Renewable
Contracts
No No
Renewable
Contracts
No
Proxim TAC Support
Yes Yes No No No Yes
Software Updates &
Upgrades
Yes Yes No No Yes No
Registered Access
to Proxim.com
Yes Yes Yes Yes Yes Yes
Registered Access
to Knowledge Tool
Yes Yes Yes Yes Yes Yes
Advance
Replacement
Yes No No Yes No No
Depot Repair No Yes Yes No No No

Proxim Tsunami MP.11 2454-R Specifications

General

Brand	Proxim
Model	Tsunami MP.11 2454-R
Category	Wireless Router
Language	English