MP.11-R Installation and Management
230
E
Statement of Warranty
Warranty Coverage
Proxim Wireless Corporation warrants that its Products are manufactured solely from new parts, conform substantially to
specifications, and will be free of defects in material and workmanship for a Warranty Period of 1 year from the date of
purchase.
Repair or Replacement
In the event a Product fails to perform in accordance with its specification during the Warranty Period, Proxim offers
return-to-factory repair or replacement, with a thirty (30) business-day turnaround from the date of receipt of the
defective Product at a Proxim Wireless Corporation Repair Center. When Proxim Wireless has reasonably determined
that a returned Product is defective and is still under Warranty, Proxim Wireless shall, at its option, either: (a) repair the
defective Product; (b) replace the defective Product with a refurbished Product that is equivalent to the original; or (c)
where repair or replacement cannot be accomplished, refund the price paid for the defective Product. The Warranty
Period for repaired or replacement Products shall be ninety (90) days or the remainder of the original Warranty Period,
whichever is longer. This constitutes Buyer’s sole and exclusive remedy and Proxim Wireless’s sole and exclusive
liability under this Warranty.
Limitations of Warranty
The express warranties set forth in this Agreement will not apply to defects in a Product caused; (i) through no fault of
Proxim Wireless during shipment to or from Buyer, (ii) by the use of software other than that provided with or installed in
the Product, (iii) by the use or operation of the Product in an application or environment other than that intended or
recommended by Proxim Wireless, (iv) by modifications, alterations, or repairs made to the Product by any party other
than Proxim Wireless or Proxim Wireless’s authorized repair partners, (v) by the Product being subjected to unusual
physical or electrical stress, or (vii) by failure of Buyer to comply with any of the return procedures specified in this
Statement of Warranty.
Buyers should return defective Products within the first 30 days to the merchant from which the Products were
purchased. Buyers can contact a Proxim Wireless Customer Service Center either by telephone or via web. Calls for
support for Products that are near the end of their warranty period should be made not longer than seven (7) days after
expiration of warranty. Support and repair of products that are out of warranty will be subject to a repair fee. Contact
information is shown below. Additional support information can be found at Proxim Wireless’s web site at http://
support.proxim.com.
USA & Canada Customers
Call Technical Support: Phone: 408-383-7700
Toll Free: 866-674-6626
Hours: 6:00 AM to 6:00 P.M. Monday - Friday, Pacific Time
APAC Customers
Call Technical Support: Phone: +91 40 23115490
Hours: 9:00 AM to 6:00 P.M. Monday - Friday, IST (UTC/GMT +5:30 hrs)
International Customers
Call Technical Support: Phone: 408-383-7700
Hours: 6:00 AM to 6:00 P.M. Monday - Friday, Pacific Time
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