Technical Services and Support MP.11-R Installation and Management
Support Options
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Support Options
Proxim eService Web Site Support
The Proxim eService Web site is available 7x24x365 at http://support.proxim.com.
On the Proxim eService Web Site, you can access the following services:
• New Product Registration: Register your product to gain access to technical updates, software downloads, and free
technical support for the first 90 days from receipt of hardware purchase.
• Open a Ticket or RMA: Open a ticket or RMA
• Search Knowledgebase: Locate white papers, software upgrades, and technical information.
• ServPak Support: Learn more about Proxim’s ServPak global support service options.
• Your Stuff: Track status of your tickets or RMAs and receive product update notifications.
• Provide Feedback: Submit suggestions or other types of feedback.
• Customer Survey: Submit an On-Line Customer Survey response.
Telephone Support
Contact technical support via telephone as follows:
USA & Canada Customers
Call Technical Support: Phone: 408-383-7700
Toll Free: 866-674-6626
Hours: 6:00 AM to 6:00 P.M. Monday - Friday, Pacific Time
APAC Customers
Call Technical Support: Phone: +91 40 23115490
Hours: 9:00 AM to 6:00 P.M. Monday - Friday, IST (UTC/GMT +5:30 hrs)
International Customers
Call Technical Support: Phone: 408-383-7700
Hours: 6:00 AM to 6:00 P.M. Monday - Friday, Pacific Time
ServPak Support
To provide even greater investment protection, Proxim Wireless offers a cost-effective support program called ServPak.
ServPak is a program of enhanced service support options that can be purchased as a bundle or individually, tailored to
meet your specific needs. Whether your requirement is round the clock technical support or advance replacement
service, we are confident that the level of support provided in every service in our portfolio will exceed your expectations.
• Advanced Replacement of Hardware: Can you afford to be down in the event of a hardware failure? Our
guaranteed turnaround time for return to factory repair is 30 days or less. Those customers who purchase this service
are entitled to advance replacement of refurbished or new hardware guaranteed to be shipped out by the Next
Business Day. Hardware is shipped Monday – Friday, 8:00 AM – 2:00 PM (PST).
• Extended Warranty: Extend the life of your networking investment by adding 1, 2, or 3 years to your products
standard warranty. This service coverage provides unlimited repair of your Proxim hardware for the life of the service
contract. The cost of an extended warranty is far less than the cost of a repair providing a sensible return on your
investment.
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