65000159 Rev. 008 (06/17) 57
Troubleshooting
Troubleshooting the FastPack
®
IP System Analyzer
These messages are possible errors that may occur. The FastPack
®
IP System analyzer will sound with a
beep each time an error message is displayed
If a problem persists, please contact your local distributor or call Qualigen, Inc. System Support at 877-
770-6127; or e-mail System Support at systemsupport@qualigeninc.com.
Bar code reader has failed or analyzer
door bar code label is illegible or
defaced.
Check for obstruction and try FastPack
®
IP or card again.
Turn off analyzer for 3 seconds, then
power on analyzer. Reattempt to
process the sample.
Contact System Support.
Calibrator result is outside of the
acceptable range.
Re-run a new calibrator sample and be
certain the FastPack® IP has a proper fill.
If error persists, perform a Calibration
Reset, then re-calibrate the analyzer.
“New Lot
Requires Calibration”
Different lot of FastPacks is being used.
Use the same FastPack® lot previously
used or re-calibrate the analyzer for the
new lot of FastPacks.
Time between calibrations has expired.
Run calibration for desired assay.
Calibrator has passed expiration date or
system date is incorrect.
• Verify system date is correct.
• If correct, obtain a new Calibration Kit.
User attempted to run patient or
control prior to passing 2 Calibrations (3
calibrations for Vitamin D)
Run another calibration (or 2 more
calibrations for Vitamin D). 2 CAL PASS
results (3 CAL PASS results for Vitamin D)
are required prior to running patient or
control tests.
User forgot to insert calibration card
prior to running calibration
Insert Calibration Card and press blue
button prior to running calibration
Door is not completely closed.
A date that is not possible has been
entered.
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