Qualigen FastPack IP System - Page 68

58 65000159 Rev. 008 (06/17)
Troubleshooting the FastPack
®
IP System
Display
Cause
Action
“Door Failure”
Silicone shield incorrectly installed
Verify that edges of silicone shield are
flush with back plate
FastPack
®
IP or card has slipped off
positioning pin
Verify that FastPack
®
IP or card is
correctly positioned
Door latch has failed
Contact System Support
“Expired Pack”
FastPack® IP has passed expiration date
or system date is incorrect
• Verify system date is correct.
• If correct, obtain new lot of FastPack®
IP
“Unable to Read
Barcode”
FastPack bar code label is illegible
Reposition barcode label approx. ⅛-inch
lower and re-try
Reader non-functional.
Turn off analyzer for 3 seconds, then
power on analyzer. Reattempt to
process the sample.
“Invalid Label”
“Unknown Test”
Wrong test-type pack.
Verify that FastPack
®
IP and Calibrator
card are of the same test-type.
Correct software version not installed.
Contact System Support
“Restricted test type
due to temp”
Operator attempted to run a FastPack
®
test that is incompatible with the
temperature of the analyzer.
Attempt to run the FastPack
®
on an
analyzer that is temperature compatible.
“Missing Pack”
There is no pack in the analyzer.
Insert FastPack
®
IP.
“Motor Failure”
Motor has failed.
Run diagnostic. If it fails, contact System
Support.
“PMT Background
High _ _ _”
PMT background reading is high during
self-diagnostic or at beginning of a test.
This may result from contamination,
leakage of ambient light in the analyzer,
or attempting to use a previously used
FastPack® IP.
Ensure that the used FastPack
®
IP is not
still in the Instrument. Ensure that the
instrument is not in direct sunlight.
Follow cleaning procedure. Run self-
diagnostic. Contact System Support if
message persists.