Qualigen FastPack IP System - Pipette and Injection Port Issues

65000159 Rev. 008 (06/17) 61
Troubleshooting the FastPack
®
IP Injection Port and Pipette
Important Note
Proper performance of the pipette is critical to obtain accurate test results. If at any time, you note the
pipette plunger sticking, or if plunger operation feels rough, replace with a new pipette.
Problem
Cause
Action
Pipette does not draw up or dispense
any sample
Pipette tip may
not be properly
seated. The white
piston inside the
pipette tip should
move up and
down when the
plunger is
depressed. If it
does not, the tip is
not properly
seated or the
piston is warped.
Eject the pipette tip. Seat a new pipette
tip properly. Refer to the FastSteps
(proper techniques for sampling).
Sample is leaking from the injection
port.
The pipette is not properly seated in the
injection port.
Discard the leaking FastPack
®
and start
with a new unused FastPack
®
. When
inserting the pipette tip into the
injection port, ensure that the tip is fully
inserted all the way into injection port
so that it is properly seated. After
injecting the fluid and ejecting the
pipette tip, make sure you do not
inadvertently pull out the tip. This will
cause the pipette tip and/or the white
internal piston to be unseated and
potentially allow leakage of sample.
Contact System Support 877-770-6127.