Qualigen FastPack IP System - Page 70

60 65000159 Rev. 008 (06/17)
D Troubleshooting the FastPack
®
IP System
Display
Cause
Action
“>XX units”
FastPack
®
IP Test result is higher than
the maximum reportable result.
Report result as >XX units.
If desired send sample to reference lab
for confirmation.
“<XX units”
FastPack
®
IP Test result is lower than the
minimum reportable result.
Report result as <XX units.
“One Control
Out of Range”
Full volume of Control not filled into
FastPack
®
IP.
Re-run Control
Misread Control range card.
Verify that the correct range is being
read for the Control lot # being used.
Expired Controls.
Verify the expiration date on the vial of
the Control being used.
Contaminated Controls.
Verify that the Controls were stored and
used properly.
Wrong Control used.
Verify that the correct Control vial was
used.
“Both Controls
Out of Range”
(High or low)
Reagents have been stored at room
temperature.
Re-calibrate and run Controls.
Problem with Calibration.
Reset Calibration.
“Both Controls
Out of Range”
(One high and the other low)
Problem with Sample filling.
•Check pipette for proper operation.
• See section titled Troubleshooting
FastPack
®
IP Injection Port and Pipette.
Unrefrigerated FastPacks
®
IP
Delayed Delivery
Contact Qualigen System Support
Refrigerator Malfunction
Contact Qualigen System Support