42 E-Series Installation Manual
5.2 How can I get Technical Support?
Raymarine provides a comprehensive customer support service, on the world wide
web, through our worldwide dealer network and by telephone help line. If you are
unable to resolve a problem, please use any of these facilities to obtain additional help.
World wide web
Please visit the Customer Support area of our website at: www.raymarine.com/
support
For fastest support - 24 hours a day, seven days a week; go to the Frequently Asked
Questions section. Most questions are answered here.
The website will also give you servicing information, e-mail access to the Raymarine
Technical Support Department and details of the locations of Raymarine agents,
worldwide.
If you don’t have access to the world wide web, contact Technical Support where
specialists are available to answer questions about installing, operating and trouble-
shooting all Raymarine products.
Help us to help you
When requesting service, please quote the following product information:
• Equipment type.
• Model number.
• Serial number.
• Software issue number
To access this information:
1. Press MENU.
2. Highlight and select System Diagnostics.
3. Highlight and select Software Services.
4. Highlight and select Unit Info. The Unit Info : Software Details screen is displayed
giving full details of your particular unit together with its software.
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