Using the Debug Log
D017/D018/D019/D020 5-218 SM
5.13 USING THE DEBUG LOG
This machine provides a Save Debug Log feature that allows the Customer Engineer to
save and retrieve error information for analysis.
Every time an error occurs, debug information is recorded in volatile memory but this
information is lost when the machine is switched off and on.
To capture this debug information, the Save Debug Log feature provides two main features:
Switching on the debug feature so error information is saved directly to the HDD for
later retrieval.
Copying the error information from the HDD to an SD card.
When a user is experiencing problems with the machine, follow the procedure below to set
up the machine so the error information is saved automatically to the HDD. Then ask the
user to reproduce the problem.
5.13.1 SWITCHING ON AND SETTING UP ‘SAVE DEBUG LOG’
The debug information cannot be saved until the “Save Debug Log” function is switched on
and a target is selected.
1. Enter the SP mode.
Press J (Clear Modes), then use the 10-key pad to input ‘107’.
Press and hold down D (Clear/Stop) for more than 3 seconds.
Press “Copy SP” on the touch-panel.
Input ‘5857’, then press .
2. Under “5857 Save Debug Log”, press a.
3. On the operation panel keypad, press a then press . This switches the Save Debug
Log feature on.
The default setting is “0” (OFF). This feature must be switched on in order for
the debug information to be saved.
4. Next, select the target destination where the debug information will be saved. Under
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