4. Prepare the toner cartridge for installation.
• Shake the cartridge several times and make sure that the toner is moving inside.
• Push the cartridge cap [A]. At the same time, tap the bottom of the toner cartridge 4 or 5 times.
• Hold the cartridge horizontally and shake it quickly from side to side 4 or 5 times.
• Hold the joint [B] of the toner cartridge with two fingers, and turn the joint. If the joint does not
turn, do the procedure again.
• Tell the customer how to prepare a toner cartridge for installation.
• If toner is not loosened before the toner cartridge is installed, the customer may hear a rattling
noise. The agitators inside the toner cartridge will disengage if compacted toner does not let
them turn easily. This is the source of the rattling noise.
• To prevent this problem, instruct the customer to store extra toner cartridges horizontally on a
flat surface. A toner cartridge should never be put on its end or stored vertically.
2. Installation
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