• The machine was switched off while the data encryption key was being
updated.
• An HDD error occurred caused by the effect of spurious noise on the disk or
harnesses.
• Check all the HDD harness connection points
• Initialize the HDD with SP5832
• Replace the HDD
SC860 B
HDD startup error at main power on GW
HDD is connected but a driver error is detected.
The driver does not respond with the status of the HDD within 30 s.
• HDD is not initialized
• Level data is corrupted
• HDD is defective
SC861 D
HDD re-try failure GW
At power on with the HDD detected, power supply to the HDD is interrupted, after
the HDD is awakened from the sleep mode, the HDD is not ready within 30 s.
• Harness between HDD and board disconnected, defective
• HDD power connector disconnected
• HDD defective
• Controller board defective
SC863 D
HDD data read failure GW
The data written to the HDD cannot be read normally, due to bad sectors generated
during operation.
• HDD defective
Note: If the bad sectors are generated at the image partition, the bad sector
information is written to NVRAM, and the next time the HDD is accessed, these bad
sectors will not be accessed for read/write operation.
SC864 D
HDD data CRC error GW
5. Appendix: Service Call Conditions
62
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