Message Condition Solution and reference
"Connection with the
remote machine has failed.
Check the remote machine
status."
The main-machine is turned
off, or not functioning
normally.
Turn on the power of the main-
machine. If the power is turned on,
check that the device is functioning
normally.
A network error occurred. Check that the machine and the
main-machine are connected to the
network correctly.
A timeout error occurred
while connecting to the
main-machine.
Check that the IP address or host
name of the main-machine is
specified correctly in [Settings]
[Machine Features Settings]
[System Settings] [Administrator
Tools] tab [Program/Change/
Delete Remote Machine] on the
sub-machine.
"Connection with the
remote machine has failed.
There is a problem with the
remote machine structure.
Contact the administrator."
Another sub-machine is
registered in [Remote
Machine].
Register the main-machine in
[Settings] [Machine Features
Settings] [System Settings]
[Administrator Tools] tab
[Program/Change/Delete Remote
Machine].
The machine is not
registered in [Remote
Machine] on the main-
machine.
Register the machine in [Settings]
[Machine Features Settings]
[System Settings] [Administrator
Tools] tab [Program/Change/
Delete Remote Machine] on the
main-machine.
"Remote fax is not
available because [User
Code Authentication] is
active."
User Code authentication is
specified.
User Code authentication is not
supported on both the main-
machine and sub-machine.
Consider another method of user
authentication.
9. Troubleshooting
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