160
Figure 11.19-7: Printer Info
Figure 11.19-8: System Logs
To download the System Logs, go to the <Diagnostics> Menu then select the Printer Info tab and copy
the Log files to a USB Drive.
20: How to Get Additional Help
Ricoh provides technical support for the installation; setup, operation and troubleshooting of RICOH Ri
3000 or Ri 6000 and AnaRIP printing software as well as Ricoh authorized inks while they are under
warranty, free of charge.
Customers who have purchased their machine in the US can find many of their questions, training
documents, videos, tips & tricks and software downloads by visiting the AnaJet Tech Support page at
www.AnaJet.com/downloads or www.AnaJet.com/help-support . You can also email technical support
questions to tech1@AnaJet.com .
Customers who have purchased their machine outside of the US will have to contact their RICOH Ri
3000/Ri 6000 distributor for information regarding questions, training documents, videos, tips & tricks
and software downloads. You can also email the international technical support team at
itech@AnaJet.com for questions.
Please be sure to include your name, business name, and telephone number and printer serial number.
We will not respond to any email, without proper identification of the sender. If you have already been
assigned a case number, include it in the message as well. Please be complete and concise in your
questions. Customers who have purchased machines in the US can call Technical Support at 877-626-
2538 during the hours of 7:00 AM to 5:00 PM Pacific Time, Monday through Friday.
We are not able to provide support for problems relating to your computer, Windows operating system,
or non- RICOH Ri 3000/Ri 6000 software. Please direct support issues for these products to the
appropriate makers and vendors.
Ricoh provides technical support for the installation, setup, operation, and troubleshooting of AnaJet
printers, Ri 3000 and Ri 6000, AnaRIP printing software and Ricoh authorized inks while they are under
warranty free of charge.
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