8. Troubleshooting
This chapter describes what to do if the printer does not function properly.
If a Message is Displayed
This section explains how to deal with problems if a message appears on the screen during user
authentication.
If a message not shown below is displayed, follow the message to resolve the problem.
"You do not have the privileges to use this function."
The privileges to use the function is not specified.
If this appears when trying to use a function:
• The function is not specified in the Address Book management setting as being available.
• The user administrator must decide whether to additionally assign the privileges to use the function.
If this appears when trying to specify a printer's setting:
• The administrator differs depending on the printer's settings you want to specify.
• Using the list of settings, the administrator responsible must decide whether to additionally assign
the privileges to use the function. For details, see:
page 246 "List of Operating Privileges under [Menu] Key" (for SP 4510DN)
page 256 "List of Operating Privileges under [User Tools] Key" (for SP 4520DN)
"Authentication failed."
The cause depends on the error code.
See page 231 "If an Error Code is Displayed".
"Set User Management in Admin. Auth. to On to use this setting."
User administrator privileges have not been enabled in [Administrator Authentication Management].
To specify Basic authentication, Windows authentication, LDAP authentication, or Integration Server
authentication, you must first enable user administrator privileges in [Administrator Authentication
Management].
For details, see page 17 "Configuring Administrator Authentication".
"Administrator Authentication for User Management must be set to on before this selection
can be made."
User administrator privileges have not been enabled in [Administrator Authentication Management].
To specify Basic authentication, Windows authentication, LDAP authentication, or Integration Server
authentication, you must first enable user administrator privileges in [Administrator Authentication
Management].
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