Roland Quad-Capture User Manual

41
Troubleshooting
Problem Conrmation Resolution
Cannot play back
or record
Is the driver installed? Install the driver (p. 14).
Is the QUAD-CAPTURE’s sampling rate
set to 192 kHz?
If the QUAD-CAPTURE’s sampling rate is set to 192
kHz, the COAXIAL IN (3/4)/OUT (3/4) jacks cannot
be used.
Are the software’s input device and
output device congured?
Select the QUAD-CAPTURE as the input and output
device (p. 24, p. 27).
Is the QUAD-CAPTURE’s USB indicator
o?
Make sure that the QUAD-CAPTURE is connected to
the computer correctly.
If the problem is not resolved, reinstall the driver
(p. 49).
Is there another program using the
QUAD-CAPTURE?
Exit all programs that are using the QUAD-
CAPTURE, disconnect the QUAD-CAPTURE’s USB
cable, and then reconnect it.
If the problem is not resolved, reinstall the driver
(p. 49).
Did the computer enter standby
(suspend) mode, hibernate mode, or
sleep mode while the QUAD-CAPTURE
was connected?
Exit all programs that are using the QUAD-
CAPTURE, disconnect the QUAD-CAPTURE’s USB
cable, and then reconnect it.
If the problem is not resolved, restart the computer.
Did you disconnect and reconnect
the USB cable while using the
QUAD-CAPTURE?
Exit all programs that are using the QUAD-
CAPTURE, disconnect the QUAD-CAPTURE’s USB
cable, and then reconnect it.
If the problem is not resolved, restart the computer.
Is the computer’s volume setting turned
down?
Adjust the computer’s volume setting (p. 47).
Are you using voice communication
software? (Windows 8.1/8/7)
Disable automatic volume adjustment (p. 48).
Was the QUAD-CAPTURE connected to
the computer while the computer was
starting up?
Connect the QUAD-CAPTURE after the computer
has started up.
With some computers, the QUAD-CAPTURE cannot
be used if it is connected to the computer while the
computer is starting up.
Is the driver’s audio buer size too small? Increase the buer size (p. 51).
Did the computer perform a processor-
intensive task while you were using the
QUAD-CAPTURE?
Stop playback or recording, and then try playing
back or recording again.
If the problem is not resolved, exit all programs
that are using the QUAD-CAPTURE, disconnect the
QUAD-CAPTURE’s USB cable, and then reconnect it.

Roland Quad-Capture Specifications

General

Audio Resolution	24-bit/192 kHz
USB	USB 2.0
MIDI	In/Out
Direct Monitoring	Yes
Type	Audio Interface
Preamps	2x VS Preamps
OS Compatibility	Windows, macOS
Inputs	2x XLR/TRS combo
Phantom Power	Yes (48V, switchable on inputs 1-2)
Channels	4
Driver	ASIO, Core Audio
Dimensions	185 mm x 134 mm x 44 mm / 7-5/16 inches x 5-5/16 inches x 1-3/4 inches