42
Troubleshooting
Problem Conrmation Resolution
Cannot play back
or record
Is it possible that the digital signal
arriving as input has a dierent sampling
rate than the rate you’ve selected within
your software?
Set the sampling rate setting of the software
to match the sampling rate of the equipment
connected to the COAXIAL IN (3/4) jack.
When you are not using digital input, be sure to
disconnect anything connected to the COAXIAL IN
(3/4) jack.
Are you using a sampling rate of 192
kHz?
When operating at a sampling rate of 192 kHz,
use the audio output device 1-2 and audio input
device 1-2. Audio input/output devices other than
audio output device 1-2 and audio input device 1-2
cannot be used.
Cannot change
the sampling
rate in Advanced
Driver Settings or
software.
Are you playing or recording audio data?
Change the sampling rate within the software
currently being used, or exit the software and then
change the sampling rate in the Driver Settings
dialog box.
Is there another program using the
QUAD-CAPTURE?
Exit the program that is using the QUAD-CAPTURE.
Is equipment connected to the COAXIAL
IN (3/4) jack?
Set the sampling rate setting of the software
to match the sampling rate of the equipment
connected to the COAXIAL IN (3/4) jack.
Is the Sound Control Panel open?
(Windows)
Close the Sound Control Panel.
Is the monitoring function of Windows
enabled? (Windows 8.1/8/7)
Disable the monitoring function (p. 48)
Cannot play or
record 24-bit
audio data
Does your software support 24-bit audio
data?
Check whether your software supports playback
and recording of 24-bit audio data.
Is the software set correctly?
Make sure that your software is set to play and
record 24-bit audio data.
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