Diagnostics and Calibration
There are a number of calibration and diagnostics tools
in the switcher that can be used to troubleshoot problems
with your switcher.
Note: If you are having problems with your switcher, please
contact Ross Video Technical Support for assistance.
Switcher Information and Logs
Switcher information and logs can be used to identify
and diagnose problems with the switcher. Use this
information when contacting Ross Video Technical
Support.
Switcher Status in DashBoard
The DashBoard control system allows you to connect to
the switcher and view status information for various
components of the frame.
Download and install the latest version of DashBoard
from http://www.opengear.tv/. Review the documentation
that comes with DashBoard for information on installing
and launching DashBoard.
The video processor and switcher have separate nodes
in DashBoard.
Status
The Status node provides a read only overview of the
state of a number of important switcher components and
equipment.
The following items are available on the Status node:
• Software Version — the current version of the
software running on the switcher
• Serial Number — the serial number of the frame
• Video Mode — the video format that the switcher
is operating in
• Video Reference Source — the source of video
reference to the switcher
• External Reference — the video format of the
external reference, if connected
• Reference — status of whether the switcher has
locked to the reference format
• Field Dominance — the switching eld
• Ancillary Mode — how ancillary data is handled
(strip or pass)
• Temperature — status of the ambient temperature
in the frame
• CPU Temperature (C) — the temperature of the
frame CPU in degrees Celsius
• FPGA Temperature (C) — the temperature of
the frame FPGA in degrees Celsius
• Fan #1 — status of fan 1 in the frame (left fan)
• Fan #2 — status of fan 2 in the frame (right fan)
• Timecode — the current timecode being received
by the switcher
To View the Software Version
•
Press MENU > STATUS.
The current software version (SW Ver) and reference
format are displayed.
To Copy Logs To a USB
Switcher logs can be stored onto a USB to be sent to
technical support to diagnose problems with your
switcher.
Note: Logs must be copied before a reboot or power-cycle of
the switcher, or the information in them will be lost.
1.
Insert USB drive into the USB port on the
switcher. Wait 5 seconds after inserting the USB
drive before using it.
2.
Press MENU > SYSTEM > NEXT > NEXT >
Diag Tests.
3.
Press NEXT.
4.
Press the Copy Logs knob to copy the switcher
logs to the USB drive.
The logs have been copied into the \switcher
directory on the USB drive.
Calibration
Calibration allows you to reset the limits of the faders
on the control panel and re-center the positioner with X,
Y and Z limits.
To Calibrate the Switcher
1.
Press MENU > SYSTEM > NEXT > NEXT >
Diag Tests > NEXT > Calib Reset.
2.
Move the positioner backwards and forwards,
left to right, and twist the positioner left and right
a few times.
3.
Move each fader from one limit to the next a few
times. Do not push the fader hard when it reaches
the limit.
4.
Press MENU to save the calibration information.
46 • Diagnostics and Calibration — Carbonite Setup Manual (v10.0)
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