97
Error Codes
Error codes are shown on the main display. ERR codes are shown continuously; INF messages are displayed for 2 seconds,
after which the program returns automatically to the weighing mode.
Error Code Cause Solution
ERR 101 - 104 Key is stuck Release key or
Key pressed at power on Contact your local Sartorius Service Center
ERR 320 Program memory defective Contact your local Sartorius Service Center
ERR 335 Verified weighing platform not compatible Connect a compatible weighing platform
with the connected terminal
ERR 340 Operating parameter memory (EEPROM) Turn the scale off and then on again
defective. If the error code is still displayed, please
contact your local Sartorius Service Center
ERR 341 Data lost from RAM; Leave the scale connected to power
battery needs to be recharged for at least 10 hrs.
ERR 343 Loss of data in the memory area for Contact your local Sartorius Service Center
transaction numbers in external Alibi memory
INF 01 Data output not compatible with Change the menu settings
output format
INF 02 Calibration/adjustment condition Calibrate only when zero is displayed
not met; e.g.,
- the scale was not tared Press ) to tare
- the scale is loaded Unload the scale
INF 03 Calibration/adjustment could not Allow the scale to warm up
be completed within a certain time and then repeat the adjustment process
INF 06 Built-in calibration weight defective Contact your local Sartorius Service Center
INF 07 Function not allowed in scales Contact your local Sartorius Service Center
verified for use in legal metrology for information on changing settings
INF 08 The load on the scale is too heavy Check whether “Tare/zero at
to zero the readout power on” is set
INF 09 Taring is not possible when the Zero the scale
gross weight is < zero
INF 10 Tare key is blocked when there The data stored for the application
is data in the tare memory program must be deleted before taring
INF 22 Error in storing reference value, Put a heavier sample
load is too light on the scale
INF 23 Error in initializing an application Contact your local Sartorius Service Center
INF 29 Minimum load not reached Define a lower value for the minimum
load (in the “Application parameters,”
under “Minimum load for initialization”)
INF 71 Cannot store the current weight value None
(e.g., control limits too low or too high)
INF 72 Cannot store the current weight value (e.g., None
the transaction counter has reached its limit)
INF 73 Data not found or unreadable Contact your local Sartorius Service Center
INF 74 Function is blocked None
(e.g., menu is locked)
INF 98 No weighing platform connected Connect a weighing platform
INF 99 No weighing platform connected Connect a weighing platform
NO WP No weighing platform connected Connect a weighing platform
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