4 Troubleshooting
This section describes problems, possible causes and recommended corrective actions.
Repairs (without having to open the SDM cover) are described in
section 5 "Repairs"
.
Repairs that require opening the cover of the SDM are to be performed by SenTec
authorized service technicians only and are described in detail within the
Repair
Manual
.
Prior to maintenance, service or repairs all components of the SDMS must be cleaned
and disinfected. If equipment is send to service personnel, a local SenTec
representative or to SenTec AG a completed
“Certificate for Disinfection”
(
see section
8.7
) must be attached.
If you need to return devices for service or repair follow the shipment instructions in
section 8.6 “Instructions for Shipment”.
Send defective parts together with the completed
"Repair or Investigation Request
Form"
to your local SenTec representative. The
"Repair or Investigation Request Form"
may be copied from
section 8.3 “Repair or Investigation Request Form”.
4.1 How to use the troubleshooting list
The troubleshooting list describes possible defects of the device. The problems are
numbered (PXXXX) unambiguously. Please reference the respective PXXXX code
whenever applicable.
The trouble shooting list comprises up to three levels of recommended actions to be
performed
[1] by the operator (shaded in dark grey) and, if the problem persists,
[2] by a qualified technician (shaded in light grey), i.e. troubleshooting at
service level (according to this manual) and, if the problem persists,
[3] by SenTec authorized service technicians only (no shading), i.e.
troubleshooting at repair level (according to the
Repair Manual
).
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